Chat en vivo / Live Chat

La forma en que los chats podrían organizarse por tipo de etapas. Por ejemplo: Nuevos chats Cuando el cliente está interesado en un tema Cuando el cliente está interesado en pagar Cuando el cliente ya ha pagado ==== The way chats could be organized by type of stages. For example: 1 New chats 2 When the customer is interested in a topic 3 When the customer is interested in paying 4 When the client already paid

Dado que no hay forma de bloquear usuarios, sería genial marcar conversaciones como spam y ocultarlas de la pestaña de Chat en Vivo (colocándolas en una caja separada, por ejemplo: pestañas de Abierto, Cerrado y Spam). === As there's no way to block users, it would be great to mark conversations as spam and hide them from the Live Chat tab (on a separate box, for example: Open, Closed, Spam tab).

Estoy buscando una forma de asignar el chat en vivo a un agente específico, lo que significa que el agente no debería poder ver todas las conversaciones, sino solo la conversación que se le ha asignado. == I'm looking a way for assigning live chat to respective agent meaning, agent should not be able to see all the conversations and only see the conversation that assigned to him/her

Possibility to create and send saved replies in Live Chat.

It would be interesting to be able to delete a message or the history of a chat, so chatfuel saves space in the cloud and we would delete chats that have already been solved or are of no interest.

suena cuando se asignan a cualquier usuario, esto alerta a todos pero solo debería alertar a la persona que se le asignó.

Every platform has this feature of sending PDF'S via live chat. Please I want to request the activation of this feature.

Not it's only emails, good to have other channels to recieve notifications

It would be great if the live chat could manage all interactions (WhatsApp, Instagram, Facebook, website) from a single platform. In general, the same people are interacting, and they would otherwise need to open multiple live chat tools to communicate with customers.