Exciting news! You now have access to a beta phase of new web widget for your site!

It can help you improve customer interaction and increase overall engagement on your website.

Here are the features available to you starting today:

✦ Interactive flows: Guide your visitors with interactive buttons for a dynamic and engaging user experience.

✦ Product images: Showcase your products with images, making it easy for customers to see what they're buying.

✦ Redirecting flows and conditions: Route your visitors based on their needs and preferences, ensuring they receive what they need when they need it.

✦ Live chat: Easily switch a conversation to a live operator and back, providing immediate support and better service.

✦ No sign-in required: Any visitor of your site can reach out to you, no login or account required.

✦ Fuely AI ✨: You have access to Fuely, our advanced AI assistant. Fuely provides personalized responses, sorts leads, manages sales, offers customer support, and can even schedule appointments, saving you time and resources.

Be among the first to try our web widget during this beta phase. Your feedback is crucial as we continue to tweak and improve the chat widget.

How much does the chat widget cost? $9/month is a special price, available only during the beta phase.

How to join the beta? You can join our beta program here → https://panel.chatfuel.com/

Where do I start with the web widget? We've created a series of short guides covering all your web widget needs here →

Please, don't hesitate to speak your mind.

As a beta tester, your insights and suggestions are important. Please let us know if you face any issues or have any ideas.

Hope you found this news helpful and don't hesitate to reach out to us if you need help.

Now, if your customer has sent you a file, you can find its URL in the system attribute.

Additionally, if your bot requests customers to send a file, you can store its caption in a custom attribute. To do so, add a 'Collect Answers' block. Subsequently, you can use this caption, for example, by sending it via API to your CRM.

We've just made your life easier by introducing the ability to filter conversations based on attributes. This update is designed to enhance your experience and efficiency when handling chats.

How to use:

This way, you can easily identify and prioritize the chats that matter most to you.

Announcing our latest Live Chat feature – conversation notes! 🚀

Now, you can add conversation summaries, important customer details, or action items for smoother interactions. To get your hands on this power-up, head to the Live Chat tab, choose a conversation, and click the "+" button in the right menu to add your note:

You can now effortlessly assign customer conversations to specific teammates.

Here's how:

Enjoy improved teamwork and customer support!

Now, you can easily send a pinpointed place on a map to your customers directly through WhatsApp Messenger:

Simply navigate to the Flows or Reengage tab, add the Location content block, and select the needed location on the map:

WhatsApp template block is now available in Flows! You can use it to send messages with URL and Phone buttons or messages outside the 24-hour window within a flow.

To do that, add a new Template Content Block plugin in the Flows or Reengage tabs:

Please note that Meta charges an additional fee for every sent WhatsApp template. Please refer to https://developers.facebook.com/docs/whatsapp/pricing.

Now, you can send your invoices, presentations, offers, and other important documents from your WhatsApp bot to your customers.

To do that, click on the file attachment icon in Live Chat's chat interface:

In Flows add a new Content Block 'Document':

Now, you can seamlessly send your data from your WhatsApp bot to your Zapier app. This integration plugin opens up a world of possibilities for automating your workflows!

To do that, add a new integration plugin in the Flows tab:

Now, you can record audio messages and instantly send them to your customers in WhatsApp directly from Live Chat:

This feature offers a super-friendly way to connect and engage with your audience in WhatsApp, taking conversations to new heights of engagement and expressiveness. So go ahead and enjoy chatting away with your unique voice!