Feature Requests

It would be great if the live chat could manage all interactions (WhatsApp, Instagram, Facebook, website) from a single platform. In general, the same people are interacting, and they would otherwise need to open multiple live chat tools to communicate with customers.

Possibility to create and send saved replies in Live Chat.

"I want to ensure chats are only assigned to team members who are working on that specific day."

Seria ótimo a função de atribuir a conversa a determinado atendente e os demais n tivessem acesso ao conteúdo da mensagem, sem esse recurso não é possível a implantação do sistema na empresa, temos conversas do setor financeiro, setor de rh, as quais são privadas.

Possibility to delete a message sent by me in WhatsApp.

It would be interesting to be able to delete a message or the history of a chat, so chatfuel saves space in the cloud and we would delete chats that have already been solved or are of no interest.

It's difficult to differentiate between new and old messages in the left bar of users. To improve this, consider adding a blue background or using bold font for unread messages. This would make it easier to identify and read new messages: