Feature Requests

It's crucial to have a "seen" feature in Chatfuel. Currently, I am unable to determine if the user has viewed my message or not. Having this feature would greatly enhance communication.

for example when i click button technician it will go to technician agent group and when i click button sales it will go to sales agent group

It would be highly beneficial to have a "View User Profile" button located under the user's name in the right bar. This would allow me to easily access and review the user's profile, providing valuable context during conversations.

AI assist for Live Chat, that allows to make a sentence more friendly, formal etc.

Adding a button or option in the right box to create notes for each client. This feature would enable a summary of client conversations, making it easier to remember their needs without having to review the entire conversation history. The ability for other admins to access and read the client summary would greatly enhance collaboration and ensure a better understanding of client requirements.

Please include an upload files button in Chatfuel.

We respond to several thousand messages in a day. During periods of very high traffic when we are getting a lot of responses, the app starts to become unusable due to slow performance. For example, switching between the 'all conversations' and 'open conversations' can take upwards of 30 seconds (which happens automatically after each conversation due to the issue described here: https://feedback.chatfuel.com/features-requests/p/keep-us-in-all-conversations ). Another example is that when new conversations come in to the 'all conversations' menu, sometimes by the time you've clicked on a conversation, the conversation has moved because new conversations are coming in, which makes it very difficult to use. Are there suggestions for making this work at extremely high volume? I would be happy to chat further about our scenario with the product team in detail if that is helpful!

Add a time when every message was sent. Now it's only the 1st one from the last 24 hours:

In the Live Chat interface, it would be helpful to have an arrow button to collapse the right box section. Since the interface is divided into four sections, I would prefer to focus on the messages without any unnecessary elements. Additionally, it would be useful to have the option to collapse the left box as well.

Ability to use an attribute on a URL button.