Mark conversations as read/unread | Feature Requests

Mark conversations as read/unread

planned

Jessica Santodomingo

Live Chat should have an option to mark the conversation as read/unread so we can organize our workflow in an easier way for agents.

Created by Edgar Araujo

July 6, 2023

David Idarraga

Good

user-489538

i vote for this feature

Larisa Yushina

messages are often left on read
because bot sent a message
and customer didn't respond
i simply want every message that is unanswared to be marked es unread

Oleg Krasikov

marked this post as

planned

Oleg Krasikov

marked this post as

under review

Helen Kuptsevich

Merged in a post:

Filter by "unread" conversations

Helen Kuptsevich

Filter by "unread" conversations in Live Chat:

August 9, 2023

Helen Kuptsevich

Merged in a post:

Filter conversations per "unread" in Live Chat

Thaisa MA

It would be useful to filter only "unread" conversations to be displayed in Live Chat, so we know which users are waiting for our input, instead of all conversations.

August 9, 2023

Sherif Shalaby

Mark conversations as read/unread

you have to add this option cause the work now will not be organized