Informes analíticos de agentes de chat en vivo. / Live chat agents analytic reports
Helen Kuptsevich
Merged in a post:
add a way of looking at response times or agent metrics
I
Isabelle Vieira
can be useful to observe the performance of the agents.
Helen Kuptsevich
Merged in a post:
Ability to measure the response time of the agents in live chat
E
Elias Yerbez
We would like to be able to measure the average response time of our agents